Account, Updates & Support
Update, back up, and troubleshoot safely
Protect the site before updates, use staging for meaningful changes, and collect the right details when something behaves unexpectedly.
Updated August 3, 20261 min read
A premium artist site still needs ordinary operational care. Keep current backups, apply security updates, and test meaningful changes before they reach a campaign landing page or checkout.
Before updating
- Confirm the latest backup includes both files and the database.
- Read the release notes.
- Use staging for major theme, plugin, PHP, or commerce changes.
- Finish or pause active editing before deploying files.
When reporting a problem
Include the exact page URL, device and browser, what you expected, what happened, and the steps that reproduce it. Screenshots are helpful; passwords, license keys, client secrets, and access tokens are not.
Clear the correct cache
After a fix, clear the relevant WordPress, host, CDN, and browser cache. Avoid disabling every optimization at once because that makes the real cause harder to identify.