Artist DRVVYN Engine Help

Build with confidence.

Clear, practical guides for setting up your artist website, organizing your catalog, connecting services, and getting more from Artist OS.

Documentation library

Browse by topic

01

Account, Updates & Support

Licenses, protected updates, backups, security, troubleshooting, and getting help.

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02

Commerce & Events

Products, checkout, digital downloads, physical music, event details, and ticket destinations.

See all Commerce & Events guides
03

Growth & Connections

Smart Links, pre-saves, Insights, campaigns, provider connections, Fans, and measurement.

See all Growth & Connections guides
04

Music & Catalog

Tracks, Releases, previews, artwork, Videos, playlists, and music-service destinations.

See all Music & Catalog guides
05

Site, Design & Publishing

Brand settings, homepage content, Articles, Pages, SEO, media, and mobile editing.

See all Site, Design & Publishing guides
06

Start Here

Installation, first-time setup, editions, registration, and the path to a confident launch.

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Quick answers

Frequently asked questions

These answers cover the questions artists usually ask before installation and while building their first version.

What is included in the Free edition?

The Free edition includes the theme, catalog, content, Profile, Events, Shop, Forms, and public artist website. You can build and publish a complete artist-owned foundation before activating connected services.

What does the Full Experience add?

The Full Experience adds Insights, managed Smart Links, Campaigns, Fans, connected services, and private updates according to the active subscription.

Do I lose my website if I cancel the Full Experience?

No. Your installed public site and artist-owned WordPress content remain in your installation. Managed synchronization, private updates, and subscription services pause according to the plan terms.

Can I install Artist DRVVYN Engine on an existing WordPress site?

Yes. Use a staging copy first when the existing site already has public content, commerce, or custom templates. That gives you room to review the migration before changing the live theme.

Do I need WooCommerce?

Only when you want to sell products, downloads, or subscriptions. The public Shop remains hidden when no products are published.

Can I use my own hosting company?

Yes. Use a current WordPress host with HTTPS, supported PHP and database versions, reliable backups, and enough resources for your media and traffic.

Will Spotify, YouTube, Meta, or Google require my password?

No. Supported automatic connections use the provider’s own authorization screen. Never send a provider password, client secret, license key, or access token through a public form or support screenshot.

Can I export my fan list and content?

Yes. The product is built around portable artist-owned content and exportable fan records. Keep periodic backups and exports as part of your normal business routine.

What audio format should I use for previews?

A 30-second AAC or MP3 at 128–192 kbps, 44.1 kHz, stereo is a practical starting point. It loads much faster than a full WAV while preserving enough quality for a browser preview.

Does the product include advertising spend or payment fees?

No. Media spend, payment processing, ticket fees, merchandise production, hosting, taxes, and separately billed provider usage remain external costs.

Can more than one person manage the site?

Yes. Create a separate WordPress user for each trusted person and give them only the role needed for their work. Do not share one administrator login.

Where should I ask for help?

Start with Help search. If the guide does not resolve the issue, use the support link and include the affected URL, device, browser, and steps that reproduce the problem.

Human support

Still need a hand?

Tell us where you are stuck and include the page or connection you were working on. That context helps us get you moving faster.

Contact support